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Questioning Techniques (GST-CBR-002)


Description

This course examines all the questioning techniques used when conducting Criteria Based interviews in recruitment.
The course enables the interviewer to steer the interview to derive the information they need to make a good decision about a recruitment candidate.

Content
  • The Interview Mindset
  • Questions Questions!
  • Laddering And The Rolling Why
  • The Dangers Of Inference
  • Listening Precisely
  • Using Non-Verbal Cues And Information
  • Managing Values
  • Common Difficulties In Interviews
  • Preparing For The Interview
  • Conducting The Interview
Completion rules
  • All units must be completed